Technical Support Engineer – Level 2 (L2) with Combined Bug Management Focus (m/f/d)

Permanent employee, Full-time · BG - Plovdiv

Your mission

We are seeking a highly skilled Technical Support Engineer Level 2 to join our team. As a Technical Support Engineer, you will provide advanced technical support, focusing on complex issue resolution, bug validation, and API management. You will collaborate closely with various internal teams to ensure efficient bug management and resolution processes. This role includes shared responsibility for validating bugs, determining severity, and coordinating with development teams to resolve issues. On top your mission will be to:

Validate and reproduce bug reports, identify root causes, and escalate based on severity.
Monitor bug fixes, coordinate with Backend/Frontend Leads, and keep Account Managers updated.
Provide advanced technical support for complex issues unresolved by Level 1 support.
Collaborate with Technical Support Lead, PO, and QA for comprehensive issue resolution.
Maintain and optimize DevAPI (REST-API) documentation for client accessibility.
Assist with technical onboarding of clients, including API setup and best practices.
Act as a liaison between Account Managers, development teams, and other stakeholders for efficient communication and issue resolution.

Your profile

3+ years of experience in technical support, preferably in a SaaS environment.
Strong technical knowledge in REST-API management, bug validation, and severity assessment.
Excellent problem-solving skills and ability to handle complex technical issues.
Strong communication skills to effectively coordinate with internal teams and provide support to clients.
Proficiency with Jira or similar ticketing systems and agile methodologies.

Why us?

Attractive salary package with comprehensive benefits.
Enjoy 30 days of paid vacation annually.
Monthly food vouchers worth 80 BGN to fuel your workday.
Premium health insurance coverage provided by Allianz.
A high-performing, agile culture with a world-class product
Rapid growth and the opportunity to shape the future of online appointment booking
State-of-the-art equipment: Your standard equipment will include the latest Apple devices; we'll make sure you're equipped with all the hardware you need to work efficiently

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About us

We're a global leader in online scheduling and resource management. Our mission is to provide companies with an all-in-one solution to optimize services and boost returns. Our Software-as-a-Service (SaaS) solution allows more than 45,000 businesses worldwide, from multinational corporations to mid-size and small businesses, to schedule their appointments online and to efficiently plan their resources. Each year, we process more than 60 million bookings across more than 30 countries. We're headquartered in Munich, Germany, with an additional office in Plovdiv, Bulgaria.

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We are looking forward to hearing from you!

Thank you for your interest in TIMIFY. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to lukas.alberter@timify.com