Your mission

We are seeking a dedicated and technically proficient Product Support Specialist to join our dynamic team. This mid-level role is pivotal in bridging our Product, IT, Account Management and Sales teams. The successful candidate will become an expert in specific products within our software suite, including but not limited to SSO, Admin Tool, SendGrid, Email SMS, Exchange App, and SyncApps for external calendars. By providing expert guidance and support, you will ensure seamless communication and understanding between our internal teams and clients.
Key Responsibilities:

• Product Expertise: Develop an in-depth understanding of assigned products to serve as the go-to resource for internal teams and clients.
• Client Support: Address technical inquiries from potential and existing clients, offering clear and comprehensive explanations to facilitate understanding and effective use of our products.
• Collaboration: Work closely with the Account Management team to support client onboarding and ongoing assistance for technical / IT-related questions, ensuring a smooth and satisfactory client experience.
• Documentation: Assist in creating and maintaining detailed internal documentation for assigned products, enhancing internal knowledge bases.
• Cross-functional liaison: Act as the communication conduit between Product, IT, Sales, and SMB teams, ensuring that client feedback and technical insights are effectively shared and addressed.

Your profile

• Experience: 2-3 years experience in Product support or as a Product Owner preferably within the SaaS industry.
• Technical Know-How: Familiarity with Software as a Service products and standards; experience with REST-API concepts is a big advantage.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical information to non-technical audiences and the other way around.
• Problem-Solving: Strong analytical skills with a proactive approach to identifying issues and implementing solutions.
• Project Management Skills: As you'll own the SaaS products assigned to you and a variety of different tasks, a good task prioritization and time management is needed.

Why us?

• Work where you're at your best: Whether you love the energy of an office, the focus of remote work, or a bit of both – it’s up to you! We’re all about flexibility that fits your lifestyle.
• Enjoy 30 days of paid vacation annually.
• Monthly food vouchers worth 100 BGN to fuel your workday.
• Premium health insurance coverage provided by Allianz.
• Work with the latest Apple devices for a seamless and efficient work experience.

About us

We're a global leader in online scheduling and resource management. Our mission is to provide companies with an all-in-one solution to optimize services and boost returns. Our Software-as-a-Service (SaaS) solution allows more than 45,000 businesses worldwide, from multinational corporations to mid-size and small businesses, to schedule their appointments online and to efficiently plan their resources. Each year, we process more than 60 million bookings across more than 30 countries. We're headquartered in Munich, Germany, with an additional office in Plovdiv, Bulgaria.