- Validate and reproduce bug reports, identify root causes, and escalate based on severity.
- Monitor bug fixes, coordinate with Backend/Frontend Leads, and keep Account Managers updated.
- Provide advanced technical support for complex issues unresolved by Level 1 support.
- Collaborate with Technical Support Lead, PO, and QA for comprehensive issue resolution.
- Maintain and optimize DevAPI (REST-API) documentation for client accessibility.
- Assist with technical onboarding of clients, including API setup and best practices.
- Act as a liaison between Account Managers, development teams, and other stakeholders for efficient communication and issue resolution.
Technical Support Engineer – Level 2 (L2) with Combined Bug Management Focus (m/f/d)
Plovdiv
Full-time
Permanent employee
Your mission
We are seeking a highly skilled Technical Support Engineer Level 2 to join our team. As a Technical Support Engineer, you will provide advanced technical support, focusing on complex issue resolution, bug validation, and API management. You will collaborate closely with various internal teams to ensure efficient bug management and resolution processes. This role includes shared responsibility for validating bugs, determining severity, and coordinating with development teams to resolve issues. On top your mission will be to:
Your profile
- 3+ years of experience in technical support, preferably in a SaaS environment.
- Strong technical knowledge in REST-API management, bug validation, and severity assessment.
- Excellent problem-solving skills and ability to handle complex technical issues.
- Strong communication skills to effectively coordinate with internal teams and provide support to clients.
- Proficiency with Jira or similar ticketing systems and agile methodologies.
Why us?
- Attractive salary package with comprehensive benefits.
- Enjoy 30 days of paid vacation annually.
- Monthly food vouchers worth 50€ to fuel your workday.
- Premium health insurance coverage provided by Allianz.
- A high-performing, agile culture with a world-class product
- Rapid growth and the opportunity to shape the future of online appointment booking
- State-of-the-art equipment: Your standard equipment will include the latest Apple devices; we'll make sure you're equipped with all the hardware you need to work efficiently
Über uns
Wir sind ein führender SaaS Anbieter von Online-Terminbuchungslösungen und Ressourcenmanagement. Unser Ziel ist es, Unternehmen eine All-in-One-Lösung zur Optimierung von Termin- und Ressourcenverwaltung und zur Steigerung ihrer Umsätze zu bieten.
Mehr als 45.000 Unternehmen weltweit, von klein- und mittelständischen bis zu internationalen Konzernen, unterstützen wir bereits mit unserer SaaS Lösung. Jedes Jahr werden mehr als 60 Millionen Termine in mehr als 30 Ländern über TIMIFY gebucht. Unser Hauptsitz befindet sich in München, Deutschland, sowie ein weiterer Standort in Plovdiv, Bulgarien.
Mehr als 45.000 Unternehmen weltweit, von klein- und mittelständischen bis zu internationalen Konzernen, unterstützen wir bereits mit unserer SaaS Lösung. Jedes Jahr werden mehr als 60 Millionen Termine in mehr als 30 Ländern über TIMIFY gebucht. Unser Hauptsitz befindet sich in München, Deutschland, sowie ein weiterer Standort in Plovdiv, Bulgarien.